Privacy Policy

Pickleball Xpress LLC ("Pickleball Xpress," "We," "Us," or "Our") recognizes the importance of safeguarding the personal information provided to us by the users of our website, www.pickleballxpress.com ("Website"). Pickleball Xpress is committed to safeguarding that personal information and has implemented this privacy policy (the "Policy") and internal policies and practices to keep your personal and financial information secure.

The Policy covers our treatment and use of personally identifiable information and/or personal data that is collected via the Website (the "Personal Information") from Users when such Users electronically communicate with or otherwise access the Website. This Privacy Policy covers only Personal Information that is collected through the Website and does not govern Personal Information collected from any other source or in any other manner.

You are responsible for making sure that you are aware of Pickleball Xpress's most current Privacy Policy. You can tell when we make changes to this Policy by visiting the page you're reading now and referring to the "Last Updated" date at the top of this page to learn when this Policy was last revised.

The Privacy Policy

The Privacy Policy is incorporated by reference into and made a part of our Terms and Conditions of Use of the Website and explains how Users' information and data are used.

The Information We Collect and How We Use It

Personal Information

This Policy applies to all information collected by or submitted to Pickleball Xpress when using the Website. We consider "Personal Information" to mean information about an identifiable person. When you visit, use, and/or interact with the Website, we may collect certain Personal Information about you, including but not limited to your name and email address. If you become a member of Pickleball Xpress or purchase products or book services as part of Pickleball Xpress's offerings, you may be asked to create an account with Playbypoint, a third-party booking, hosting, and payment processing platform. You may be asked to provide an email address and password as well as provide Personal Information to Playbypoint, and its Privacy Policy and Terms and Condition of Use will govern the use and disclosure of that information.

Financial Information

Billing and payment information, such as credit and debit card information, may be required when you become a member of Pickleball Xpress, book court time or services, or purchase products from Pickleball Xpress online. Online payment transactions for Pickleball Xpress are processed by third-party hosting and payment processing platforms, such as Playbypoint. Your payment information will be provided to these third parties, and their Privacy Policy and Terms of Use will govern the use and disclosure of that information. In the future, Pickleball Xpress may add additional third-party payment processors through which your Website payments may be processed.

IP Address

An IP (Internet Protocol) address is a number that is automatically assigned to your computer by your internet service provider when you log on. Your IP address is not linked to your Personal Information, but Pickleball Xpress does reserve the right to use IP addresses to identify individuals who threaten the Website or other users or visitors. IP addresses may also be used to help diagnose problems with the Website and to gather broad demographic information.

Other Information

When you access the Website, Pickleball Xpress will automatically receive some information about your use of the service. The type of information that is automatically collected by us includes such things as the date and time of access to the Website, the Internet protocol (IP) address of the device that you are using, the domain and host from which you access the Internet, your browser software and operating system, the referring website address, and the kinds of business activities you are engaged in while using the Website. This information is used to help us improve and enhance the Website to better meet the needs of its users.

Pickleball Xpress contracts with non-affiliated third parties/business partners to host the Website and to provide data collection and reports regarding users' activities on the Website. These non-affiliated third parties/business partners use cookies on our behalf and receive information about the Users' browsing activity and collect information anonymously (meaning without attaching it to any personally identifiable user) and aggregate information collected from Users. These non-affiliated third parties/business partners have agreed not to use this information other than (i) in connection with providing services to us to make our Website more useful and efficient, (ii) as permitted in this Privacy Policy, or (iii) as otherwise permitted by law.

Pickleball Xpress will also aggregate Personal Information and may use, share, and disclose such aggregated Personal Information as permitted by law. For example, we may use such aggregated Personal Information for research and product development purposes and may also share such aggregated Personal Information with Pickleball Xpress's business partners.

Regardless of whether a User has chosen to limit Pickleball Xpress's sharing of Personal Information as collected on the Website, Pickleball Xpress may, without restriction, use, share, and disclose aggregated statistics about Users, along with specific information concerning individual Users that is not Personal Information, in any way permitted by applicable law.

Use of Cookies and Web Beacons; Use of Analytics

The Pickleball Xpress Website may make use of: (i) "cookies" — small data files which we may send to your computer based on the information that we have collected about your visit; and (ii) "web beacons" — small strings of code that provide a graphic image that surveys visitors' internet activity. They contain information allowing us to recognize when you are visiting the Website and to keep track of your preferences. Through the use of cookies and web beacons, we also may automatically collect information about your online activity on our Website. If you want to delete any cookies that were already sent to your device, please refer to your web browser's "Help" or "Settings" facility. In addition, most web browsers can be set to prevent you from receiving new cookies, notify you before accepting cookies, or disable cookies altogether. Details about this can normally be found in the "Help" or "Settings" facility provided with your browser. Please note that if you disable cookies, you may not be able to take advantage of some of the Website's interactive functionality.

Pickleball Xpress may use analytics tools such as Google Analytics to help understand how visitors engage with our website.

Data Retention

Pickleball Xpress does not store or retain any personal information collected through the Website on its own servers or databases. The only personal information collected through the Website is the information you voluntarily submit through the contact form (your name, email address, and message). That information is transmitted directly to our email inbox at info@pickleballxpress.com and is retained only as long as it remains in our email system. We do not retain copies of this information in any other system or database.

Once we have responded to your inquiry and no longer need your contact information for that purpose, we will delete the email from our inbox. If you would like us to delete your contact information sooner, or if you have questions about how long your information may remain in our email records, please contact us at info@pickleballxpress.com and we will remove it promptly.

Data Storage and Sharing

Pickleball Xpress stores only the personal information that you voluntarily provide to us through the Website, such as the name, email address, and message submitted via our contact form. We do not collect, store, or retain any additional personal information beyond what you choose to submit.

We do not sell, rent, or otherwise share your personal information with any third-party entities outside of the hosting and email service providers necessary to operate and deliver the Website and its communications. Any information you provide is used solely by Pickleball Xpress to respond to your inquiries and is not disclosed to other organizations for marketing, advertising, or any unrelated purpose.

Contact Us

If you have questions about this Privacy Policy, please contact us at info@pickleballxpress.com.